Your refund will always be made to the original purchase method. So if you paid with a credit/ debit card, it will be refunded to that card. If you paid cash on delivery (COD), your refund will be credited directly to your bank account.
Most credit card companies will refund you within 5 working days (excluding Saturday, Sunday & bank holidays), however, this can vary from card to card.
If the refund has not been received within the above timescale, please contact our Customer Support team to assist you further. In the ticket submission form please select: Buy products > Manage Payments > Get refund.