Prepaid/Card payment order:
For all payments done via credit/ debit card, refund will be processed to the same payment method. In this case the refund will be processed back to your original payment within 5 working days (excluding Saturday, Sunday & bank holidays and this can vary from card to card).
If you made a cash on delivery (COD) order, your refund will be credited directly to your bank account once the following details are provided:
Account Holder Name:
Please note that the refund will be credited to your bank account, you should see this credit on your statement within 5 working days depending on your financial institution.
If the refund has not been received within the above timescale, please contact our Support team to assist you further. In the ticket submission form please select: Buy products > Manage Payments > Get refund.